Frequently Asked Questions
What kind of animals do you see?
We see dogs & cats.
Are there any Mobile Vets near me?
We serve the Colorado Springs & El Paso County area as well as regions around Southern Colorado including Monument & surrounding areas, Woodland Park & Divide. You are always welcome to call us if you are unsure if we go to your area.
What is your availability?
We are currently seeing pets Monday - Friday from 9am to 5pm. After hour appointments are available as needed. Depending on the nature of your pet’s situation, we may refer you to an Emergency Clinic or specialist.
How much does a Mobile Vet cost?
We offer a variety of services to meet your pet's needs. Our prices are based on travel and treatment, and may vary depending on the extent of services required. We offer competitive rates and strive to provide quality care at an affordable price. Please contact us for a customized quote to fit your pet's needs. We are happy to discuss our rates and help you make the best decision for your pet's health.
After a discussion & thorough exam from nose to tail, Dr. Alex will make treatment recommendations based on his exam findings. We also provide continued care for your pet in which fees vary differently than a full exam fee.
What methods of payment do you accept?
We currently accept cash & all major credit cards for all mobile veterinary services- Payment is due at the time of service. Additional payment methods or agreements are determined on a case by case basis.
What is CareCredit for Pets?
From routine appointments to emergency situations or surgeries, the CareCredit card gives pet owners the peace of mind needed to care for pets big and small.
Unlike traditional pet financing or veterinary payment plans, the CareCredit credit card gives you the flexibility to use your card again and again for your pet's procedures.
Can I use CareCredit for Veterinary Financing?
Yes, UrbanTails At Home Veterinary Care accept CareCredit! Click here to apply on their website!
Does Urban Tails accept pet insurance?
We recommend Truepanion Pet Insurance for our clients, however if you have pet insurance for your pet, we will gladly help you fill out any necessary paperwork and provide you with copies of medical records and invoices as needed. We can also send the information to the insurance company for you if you would like.
Most pet insurance companies do not pay the veterinarian directly, and therefore payments are due at the time of service. In most cases and depending on your policy, any payments the insurance company will pay towards an invoice will then go directly to you, the pet owner.
How do I schedule an appointment and what if my pet is sick?
Please call us at (719) 287-3420 to schedule an appointment. For routine examinations, preventative care & continued care, appointments should be ideally scheduled a few days to a week in advance. In the case of sick animals or when you feel it is time for at-home euthanasia, then same-day appointments are available.
We understand that some things cannot be scheduled and we will do our very best to accommodate your needs.
What if I need to cancel an appointment?
We understand that, due to unforeseen circumstances, plans sometime change- if you need to cancel or reschedule your appointment, Please give us 48 hours notice otherwise you will be billed the full deposit. We would appreciate it if you would give us as much notice as possible.
When it comes to at- home euthanasia for your beloved pet, it is very important that you feel it’s the right time for this decision. We completely understand if you need to cancel an end of life appointment and we will gladly accommodate and assist you with the timing of this difficult decision.
What do I do if my pet needs medications or a refill?
We carry a number of medications with us to our appointments including injectable medications that your pet may need on an immediate basis.
If you pet needs additional medications that we don’t routinely stock and are not in need of immediately, we have an online pet pharmacy where you can have your dog or cat's medications delivered to your doorstep, for free. Check out our online pet pharmacy here.
We can also call in or write prescriptions for you to bring to your local human pharmacies or compounding pharmacies.
Updated 5/27/2020
Urban Tails Vet continuously monitors the ever-changing situation
regarding COVID-19, aka Coronavirus, and recognizes the many
concerns. Below you can find information about COVID-19 and our
clinic, including many current inquires from clients.
Are our hours changing?
We are open during our regular hours and are able to schedule all routine services. Our team is committed to maintaining continuity of care for our patients through the outbreak. We will continue to provide exams for your pet in the safest way possible through regular sanitation of equipment and supplies, as well as monitoring personal sanitation of employees.
Can pets get or spread COVID-19?
The Centers for Disease Control have not received any reports of pets infected with COVID-19. However, there is a risk of animals transmitting the disease if handled by an infected person, so it’s important to wash your hands after handling any animal. You can read more about pets and COVID-19 at the CDC’s website.
What should I do with my pet if I, or someone in my family, contracts COVID-19?
Feel free to love on your pet, but make sure to wash your hands and bathe your pet frequently to minimize the spread of the virus, especially if you live with other people or have someone regularly entering your home.
Can I care for a friend's pet in the event that they are hospitalized?
Of course! We encourage you to look after pets for people in need. However, because pets can hold onto the virus in their fur, it is very important that you bathe the pet immediately once you receive him or her.
Are there any situations where we would deny service?
We are asking our clients to call us if you have an appointment and:
1- You have recently been ill or currently have a fever and/or new onset of cough or difficulty breathing.
2- You have been to a COVID-19 impacted area (Iran, Europe, China, South Korea) within 14 days of your appointment.
3- You have been in close contact with a confirmed or probable case of COVID-19 within 14 days of your appointment.
4- You have been in close contact with a person with acute respiratory illness.
Covid-19 Update
